Shipping policy

Shipping Policy

Last Updated: 22-02-2026

Thank you for shopping with The Decoreum. This Shipping Policy explains how and when your orders will be delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During high order volume periods, processing time may be slightly delayed.

Once your order is shipped, you will receive a confirmation message with tracking details (if available).

2. Delivery Time

Estimated delivery time is 5–10 business days from the date of dispatch.

Delivery timelines may vary depending on:

  • Your location
  • Courier partner delays
  • Weather conditions
  • Public holidays
  • Unexpected logistical issues

Please note that delivery times are estimates and not guaranteed.

3. Shipping Charges

  • We offer FREE shipping across India on all orders. No minimum purchase is required.

4. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS (if applicable).

If you do not receive tracking details within the expected time, please contact us at:

support@thedecoreum.com

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for failed delivery.
  • Reshipping charges (if applicable) must be paid by the customer.

Orders cannot be modified once placed.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occur due to circumstances beyond our control.

We are not responsible for delays caused by:

  • Courier service issues
  • Natural disasters
  • Government restrictions
  • Incorrect address provided by customer

If your order appears delayed, please contact us and we will assist you.

7. Damaged Package at Delivery

If the outer packaging appears severely damaged at the time of delivery, we recommend recording a clear unboxing video while opening the package.

Replacement claims will only be processed if a proper unboxing video is provided, as mentioned in our Return & Replacement Policy.

8. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@thedecoreum.com
Business Name: The Decoreum