Refund policy
Return & Replacement Policy
Last Updated: 22-02-2026
Thank you for shopping with The Decoreum. Please read this policy carefully before placing your order.
1. No Return Policy
We maintain a strict No Return Policy.
All sales are final once the product has been delivered. We do not accept returns under any circumstances.
However, we offer replacement only in eligible cases mentioned below.
2. No Cancellation Policy
Once an order is successfully placed, it cannot be cancelled, modified, or refunded.
Please review your order carefully before completing your purchase.
3. Partial COD Policy
To ensure genuine orders and smooth delivery operations, we offer Partial Cash on Delivery (COD) on select products.
• Customers are required to pay ₹99 advance online at the time of placing the order.
• The remaining amount is payable at the time of delivery.
Important Terms:
• The ₹99 advance payment is strictly non-refundable in case:
- Order is refused at the time of delivery
- Delivery attempt fails due to customer unavailability
- Order is marked as RTO (Return to Origin)
We request customers to place orders only if they are sure about accepting the delivery.
By placing an order using Partial COD, you agree to these terms
4. Replacement Policy (5 Days Request Window)
We offer replacement only in the following cases:
- Product received is damaged
- Product received is defective
- Wrong item delivered
You must raise a replacement request within 5 days from the date of delivery.
Requests made after 5 days will not be accepted.
5. Mandatory Unboxing Video Requirement
Replacement will be approved only if you provide a clear and continuous unboxing video.
The video must:
- Show the sealed package before opening
- Clearly display the shipping label
- Show the complete unboxing process from start to finish
- Clearly show the product and the issue
- Be recorded in one continuous shot without cuts or edits
Without a proper unboxing video, the replacement request will be rejected.
6. Replacement Request Process
To request a replacement, email us at:
Include the following details:
- Order Number
- Clear photos of the issue
- Clear unboxing video (mandatory)
- Photo of packaging and shipping label
Our team will verify the request within 48 hours.
If approved, the replacement will be processed within 3–10 business days.
7. Conditions for Approval
- Product must be unused
- Product must be in original packaging
- Request must be raised within 5 days
- Proper video proof must be provided
8. Non-Eligible Cases
Replacement will not be provided in the following cases:
- Change of mind
- Incorrect product ordered by customer
- Minor color variation due to lighting or screen differences
- Delay in delivery caused by courier partners
- Claims raised without proper unboxing video
- Requests raised after 5 days
9. Contact Us
For any questions, contact us at:
Email: support@thedecoreum.com
